Privacy Policy - Sea Services

Privacy Policy

Effective Date: May 4, 2025
Last Updated: May 4, 2025

Sea Services (“Sea Services,” “we,” “us,” or “our”) values your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your data. This policy applies to information collected through our website www.seaservices.com, booking and contact forms, email, phone calls, SMS, and RingCentral communication platforms.

We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) for EU residents, and the Telephone Consumer Protection Act (TCPA).

1. Information We Collect

We may collect and process the following categories of personal data:

a. Identifying Information

  • Full Name

  • Email Address

  • Phone Number

  • Mailing Address

  • Emergency Contact Information

b. Communication Data

  • Messages sent via contact forms, RingCentral, email, or voice

  • Call recordings (if disclosed)

  • Booking requests and inquiries

c. Transactional and Payment Information

  • Service history

  • Payment method (processed via secure third-party platforms)

  • Invoices and receipts

d. Technical Data

  • IP address

  • Browser type and version

  • Device type and operating system

  • Time zone and geolocation

  • Website interaction data via cookies and analytics tools

2. How We Use Your Information

Your information may be used to:

  • Provide, schedule, and confirm ash scattering services

  • Respond to inquiries and provide support

  • Manage customer communication and relationships

  • Fulfill legal and regulatory obligations

  • Conduct analytics to improve services

  • Send marketing communications (with your consent)

3. Legal Basis for Processing (for EU Residents)

Under the GDPR, we process data based on:

  • Contractual Obligation – To deliver services you’ve requested

  • Legal Compliance – To fulfill legal duties

  • Legitimate Interests – To improve services and maintain security

  • Consent – For optional marketing communications

You can withdraw your consent at any time.

4. How We Share Your Data

We do not sell or rent your personal data. We may share it with:

  • Service Providers – Vendors handling hosting, payments, CRM, etc.

  • Legal Authorities – As required by law, subpoena, or court order

  • Business Transfers – In case of merger, acquisition, or asset sale

All third parties are required to maintain confidentiality and data security.

5. Mobile Messaging (RingCentral Compliance)

Sea Services may contact you via SMS for service updates or reminders using RingCentral or similar platforms.

We do not share mobile numbers or SMS opt-in data with third parties or affiliates for marketing.

Required Disclosure:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By opting into SMS, you agree to receive service-related texts. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

6. Your Rights and Choices

a. California Residents (CCPA/CPRA):

You have the right to:

  • Know what personal information is collected

  • Request deletion of your data

  • Opt-out of the sale or sharing of data

  • Correct inaccurate personal data

  • Limit use of sensitive information

To submit a request, contact us at privacy@seaservices.com or call 1-888-404-9880.

b. EU Residents (GDPR):

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Delete your data (“right to be forgotten”)

  • Restrict or object to data processing

  • Request data portability

  • File a complaint with your local Data Protection Authority

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined or to comply with legal obligations (e.g., tax or service records).

8. Data Security

We implement industry-standard security practices, including encryption, secure servers, and access controls. However, no method of transmission or storage is completely secure.

9. Cookies and Tracking Technologies

We use cookies and similar tools to improve performance, analytics, and user experience.

Types of Cookies:

  • Essential – Required for website functionality

  • Analytics – e.g., Google Analytics

  • Performance/Preference – Enhance site usability

You can manage cookie preferences via your browser settings.

10. External Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies independently.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13. If discovered, such information will be promptly deleted.

12. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be reflected in the “Last Updated” date and, if significant, communicated via our website or email.

13. Contact Us

For any questions or concerns regarding this Privacy Policy:

Sea Services
📧 Email: privacy@seaservices.com
📞 Phone: 1-888-404-9880
🌐 Website: www.seaservices.com